Business communication is an area of study that anyone who is in business and leadership should keep in mind. It may seem overwhelming, especially to new grads or individuals who are new to the field and concept. Here are a few tips I like to call the ABC’s of Business Communication:
- Ask the question. Wait for a response.
- Be aware of your body language. It speaks louder that your words.
- Connect with others by being open, honest and frank.
- Discuss issues face to face. Do not try to solve your problems via technology.
- Everyone makes mistakes, even you, so do not hesitate to own up to them.
- Focus your attention and conversations on others not yourself.
- Give of yourself. Get results.
- Hand shakes are important, practice with a few trusted friends and get feedback.
- Insert silence and pauses into your speeches and conversations. They add emphasis that goes beyond words.
- Jackets should be left open unless standing. Closed jackets while sitting give the impression that you are concealing something.
- Knowwhen to speak up and know when to hold your tongue.
- Listen for what is not being said.
- Maintain eye contact, but not to the point that it can makes someone feel uncomfortable.
- Never speak, write or email while you are angry. Take time to cool off first.
- Open your mind, your life and your business to new ideas and people.
- Prepare an outline when speaking at meetings, presentations and other formal occasions.
- Quit making excuses, make things happen for you.
- Remember that every statement or comment doesn’t require a response.
- Speak, write, and use body language clearly.
- Thank others when they help you. Never take anyone for granted.
- Use your body language to your advantage when delivering a speech. Don’t hide behind the podium.
- Volunteer your time to help others who are struggling but do not intrude if your help is not wanted or needed.
- Write reports in a reader friendly way such as by using carts and bullet points.
- Be an eXample to those around you. If you are trusted then communication will go a lot smoother.
- You are responsible for your own actions; do not blame others for your results.
- Zero in on your topic and do not jump from point to point. Create an easy to follow flow to your speeches and talks.
Of course, there is much more depth to each of the topics listed above. This list is just a place to get started. Choose one or two areas that you would like to improve, and make a small change in how you are presenting yourself. Improving one’s communication is a skill that can be improved over time with practice and persistence. Start now!