What Intention Are You Setting? I see this quite often with my clients, whether they are working on developing a presentation or thinking through how to navigate a challenging conversation. Their first impulse is to dive right into what they want to say, rather than think about what they want as an outcome or result […]
Speaking Tips
How Unlearning a Behavior Leads to Growth
Unlearning a behavior is critically important in improving skills to take us to the next level. I recently worked with a client who wanted to improve her public speaking delivery as she was asked to speak to larger audiences than she had previously presented to in her role at her organization. She viewed herself as […]
How to Encompass Empathetic Communication
As leaders, how do we or could we do more to invoke and/or develop our empathetic communication skills? Empathy is the heart of effective communication whether you have an audience of one or an audience of many. Empathetic communication builds trust, reduces conflict, productively resolves problems, and increases engagement. The following acronym (SLACK) describes attributes […]
How Artificial Intelligence Affects Communication
Artificial Intelligence affects communication in several ways and could be a game changer. One of the biggest advancements in the area of communications was the recent launch of an Artificial Intelligence (AI) bot called ChatGPT. If you are not familiar with this tool, it lets you type in a question, and it will respond with […]
3 Ways Your Numerical Communication Can Be More Memorable
Knowing the basic principles of numerical communication can help us become more effective and persuasive communicators. A couple of months ago, I read “Making Numbers Count” by Chip Heath and Karla Starr who observed that we could lose our audience “when we don’t translate numbers into an instinctive human experience.” These translation techniques serve as […]
How to Create an Engaging Speaker Introduction
Although some may not regard their introduction as a high priority, a good speech introduction has many benefits for a speaker. I’ve recently had several clients who were preparing presentations to deliver this spring, and the topic of their introductions came up. How should they be introduced? What makes a good speaker introduction? My recommendation […]