As leaders, how do we or could we do more to invoke and/or develop our empathetic communication skills? Empathy is the heart of effective communication whether you have an audience of one or an audience of many. Empathetic communication builds trust, reduces conflict, productively resolves problems, and increases engagement. The following acronym (SLACK) describes attributes […]
communication
How Artificial Intelligence Affects Communication
Artificial Intelligence affects communication in several ways and could be a game changer. One of the biggest advancements in the area of communications was the recent launch of an Artificial Intelligence (AI) bot called ChatGPT. If you are not familiar with this tool, it lets you type in a question, and it will respond with […]
3 Ways Targeted Generosity Builds Stronger Connections
There are many benefits that can be derived from the act of targeted generosity. Research has shown that there is a link between expressing gratitude with being generous, as both are forms of social support. The act of generosity towards others often elicits appreciation from the recipients. Recent research published in Psychosomatic Medicine: Journal of […]
5 Strategies to Comfortably Self-Promote Your Accomplishments
How does one comfortably self-promote and not feel as if it is bragging? I’ve worked with many clients over the past several years who were preparing for an interview or needed to speak about their accomplishments in order to get promoted, and they felt uneasy with this task. In some cultures, it’s considered inappropriate to […]
3 Ways Your Numerical Communication Can Be More Memorable
Knowing the basic principles of numerical communication can help us become more effective and persuasive communicators. A couple of months ago, I read “Making Numbers Count” by Chip Heath and Karla Starr who observed that we could lose our audience “when we don’t translate numbers into an instinctive human experience.” These translation techniques serve as […]
3 Top Tips to Help You Engage in Small Talk
As my clients are going back into the office, many are feeling awkward with small talk and in-person meetings and presentations. Small talk is important in our culture. Small talk enables us to quickly build rapport, connect with others, make a positive impression, and build trust. This results in developing and maintaining relationships that are […]